Clients Reviews and Testimonials of
Nortons Hiab Services Ltd

To reiterate my comments earlier, we would like to thank you for the professional and helpful service you have provided us with since my first phone call with Angus to ascertain prices of the cabins you offer. Right at the start, Angus was honest about your lead times, did not over promise and delivered a product that was of the quality promised, and delivered at the time agreed. This is the first time we have purchased cabins, as we usually hire. Not being able to view the cabins prior to delivery was a little unnerving, but we needn’t have worried. Every step of the way Angus and yourself have been extremely helpful and very prompt at responding to any queries. You even managed to incorporate an additional container for us at the last minute. Delivery wise, my Site Managers were very complimentary of your drivers. They were accommodating and nothing was too much trouble. Helping to site and level up the cabins, welfare unit and container. The quality of the finish is very impressive, as is the overall service. Thank you all once again.

Just a note to say that drivers sent to complete this job were absolutely amazing. They have a great can do attitude that we have struggled to find with other hiab companies. Please pass on our regards to all involved we will definitely be back on the next project.

From start to finish, they were brilliant. Thank you to all your team. I was nervous about this coming in because it was a tight squeeze but your driver made it look easy.

Fantastic service, Keith sorted us out at a last min booking, the guys that came very professional, will defo recommend

Nearly a week on from taking delivery of our clamping pod in West Sussex,and found time to write a review on the service we received from Nortons. In summary,its was absolutely phenomenal,and it was all thanks to Michael,their driver,who would have been quite within his rights to 'drop and go',but instead went,way beyond what anyone would expect. His knowledge,and suggestions were from someone who knew exactly what he was talking about,and his mannerism and professionalism were exemplary. It certainly wasn't the easiest of jobs/deliveries,but he was courteous and a marvellous representative for Nortons.The end result was the Pod being located exactly where it was supposed to be,and we cannot thank,or recommend Nortons,and Michael enough for the shear determination to succeed and provide an exemplary service. When you hear about so much hatred and anger in the world,having met Michael,it restored our faith in humanity!! He's one of the people who keeps this world turning!!

Fantastic from start to end. Excellent communication,delivery time & quality. Can't recommend them enough. Thank you so much!

Keith Just a quick note to thank you and your team for yesterday's lift and shift. Throughout this process you have been a model supplier,knowledgeable,helpful and very professional,so it was no surprise to actually see your crew reflecting the same standards in operation. I know this type of thing is bread and butter for you,but having seen quite a few similar moves lately I can tell you have a team at the very top of the game.
Please pass on my thanks to them,they made a very demanding job look simple,did it quietly,without fuss and spot on time! My thanks to you too of course,it was a pleasure to meet you.

It was a pleasure dealing with Nortons from start to finish. Angus in the office and Gary as AP were both particularly excellent. Competent,speedy to respond,eager to solve issues and work together to successfully deliver some tricky lifts to tight time scales.
A fast turnaround on excellent detailed site specific RAMS and all required paperwork were particularly appreciated.
The lifts were undertaken safely and efficiently and all site operatives were equally competent and eager to help.
I would definitely recommend.

Both our deliveries successfully completed thank you I would like to say what a lovely chap Tim is and how helpful he was! A real credit to your company! From now on I will only use you guys,thanks again and have a great weekend

I would just like to say we had one of your drivers here yesterday called Tim.
And he was the best driver we have ever had delivering these containers. He was so helpful and every request was carried it. He was ace.
So thank you to you and tim for your great service

Would highly recommend this company,very helpful and friendly staff who went out of their way to help me.
They organised the removal of a shipping container from my garden and did so professionally and efficiently.
Thank you

I just wanted to mention your 3 drivers yesterday who collected our site offices from Cheshire House and brought them back to St Helens. They did a great job and I will be using your services again when required. Thank you and them

Fantastic service,really responsive.
Easy to work with would recommend to anybody needing hiab transport.

Hi Keith cabin arrived thank your driver from us for helping to site it just where we wanted it he was brill got it spot no messing

I wanted to express our sincere thanks to you for your help in lifting two cantilevered parasols off the roof of the Great John Street Hotel on Saturday. As James may have mentioned,we had been offered the entire contents of the hotel to sell in aid of three local charities,The Maggies Centre at the Christie Hospital;Prevent Breast Cancer at Wythenshawe Hospital and the Lord Mayor's Charity in aid of the homeless in Manchester.
100% of the proceeds from the sale will go to these local charities. The firemen who have been furloughed from Manchester Airport had kindly helped to clear the hotel contents,but they were unable to move the parasols due to their size and weight. This was frustrating to say the least as we had a willing buyer which in turn meant there would be a significant donation to the three charities.
To say that we were grateful to you for supplying the crane on Saturday is an understatement! We are indebted to you and I wanted to say a huge Thank You on behalf of the volunteers and also the three charities.
Whilst writing,I would like to say that Dave the driver was lovely to work with - very patient and clearly was an excellent operator.
Would you kindly pass our thanks on to Dave also please? We'll let you know how much we raise from the sale of all the stock later this month,but in the meantime many thanks for helping us to achieve something that we thought may be impossible. Very best regards,Heidi.

Nortons hiab service is amazing they dropped off a 40ft shipping container to my house with the very difficult task of manoeuvring through cars and small winding roads.
Customer service has been amazing from beginning to the end always willing to go the extra mile driver helped position and the shipping container and did not leave until the whole process was complete.
I highly recommend this service to anyone and would definitely used again when needed. Amazing

As rohan said yesterday the team were top draw!! They were all on it,and in some cases,ie TT had to wait a long time because of the high admin demands on site.
Even Ian didnt moan too much! They were all patient which is a great support to us not pecking us every five minutes.
Special mention goes to dave as he a top chap. Id briefed your boys that the client would be hard work and we may have to boss it a bit to get what we wanted.
Dave helped massively in that and is a dab hand with a hiab! He had a long day but didn't moan once.
Credit were credit is due,a top class team! We all worked very well together. So thank you very much for that and onto the next jobs!

Further to our conversation yesterday,I wanted to write and say what a fantastic job Tim did delivering the heavy stone objects to Stone Lakes on Tuesday.
I live up a very narrow country lane and Tim arrived in a large articulated lorry. I have had drivers of much smaller lorries say they couldnt come up the lane to deliver items,but Tim did so in his vehicle.
He was polite and helpful and a credit to Nortons Hiab Services Ltd.
Thanks to Tim and everyone for your help. I dont often write emails like this - usually I am the first to complain!

I would just like to express my thanks to you both and Dave and all the drivers concerned with yesterday?s Oxford Station delivery. The work you all put in communicating the planning we put together paid dividends on the day. Dave is as skilled as they come and is just as comfortable communicating with network rail?s Health & Safety top brass as he is working his crane. All the other drivers did their bit by turning up at their allotted time to ensure we caused minimum disruption to nearby residents. Even after many years doing this,it still feels good when a job runs as smooth as this one. I look forward to working with you in the future.

Just took delivery of our refurbished cabin this morning,really happy,very good company to deal with from start to finish with no fuss,or complications and the driver was very helpful too

The club are delighted by the changing rooms and your help through the process. This is a major project for our club and your help and assistance was second to none. Thanks

Just spoken with store all completed yesterday and the store manager said the lads were fantastic,thanks for your help with this

I just wanted to drop a line to thank you for the delivery on Friday and the exemplary conduct of your driver. Once again the professionalism and skill show in placing the cabin in an awkward area was second to none I have passed you detail over to a colleague within our business.
In the meantime I look forward to dealing with you again in the future.

Just to say thanks for the great service we received from your company. Your driver who I didnt catch his name was extremely efficient and got the job done perfectly for us. Please pass on our thanks.

Yesterday I attended site with your chaps,I cant remember all the names but I worked alongside Michael and Dave mainly. I would just like to say I was extremely happy with the safe working practice and professionalism of your staff.
When offloading the kiosk onto the concrete bases they were extremely accurate while being accommodating with the staffs requests. Upon leaving site I was thanked by the site manager and he expressed how happy he was with the smooth delivery and positioning of all the kiosks.

Hi Keith Firstly let me say thank you again for your help today. I cant express how much you are helping us out after being so badly let down by our previous Hiab Company.
Needless to say we wont be using them again and you have just found yourself a new customer.

Hi Keith,Thank you for your services yesterday,your driver was superb. We have got all these sites across the country so I will be in touch shortly.

Hi Keith,Firstly I just wanted to say many thanks for the delivery and refurbishment of the cabins they both look fantastic and will do our job just fine.

I wanted to drop an email to you regarding one of your drivers that attended to a job at our premises last Friday 4th May.
I would like you to pass on my gratitude to Chris who delivered two 20 containers into our unit.
He was so helpful and calm over the whole process and with such limited space to work carried out the job with great profession.
I know he probably does this all the time but I felt I just needed to contact you to say please pass on my thanks. I will definitely keep your company details on file and be in touch when we next need your help.

I can't say how pleased we are with the containers.
The gentlemen who came on Saturday were amazing,everything went very smoothly,they are exactly what is required. Please can you pass on my thank to all involved.

Thank you for all your help and assistance over the latest delivery. It all went smoothly. I?d like to make a special mention for the driver,Rhys. He was brilliant. He was presented with a few challenges that he took in his stride and solved with ease. If we could book him every time we?d be very happy.

Just a short note of appreciation of a good job well done for delivery of the pump to Scotland.
Paul was superb and very helpful. I hope we can use you again for all pump movements in the U.k.
Please convey my thanks to Paul.

I just wanted to say a massive thank you Nortons for the excellent service you provided. In particular,thanks to Julie for reorganizing my container delivery and thanks to the driver/crane operator who installed the two 20ft containers into an enclosed yard in record time.
I would not hesitate to use your friendly,professional company again in the future and will be recommending you to everyone! Kind regards

I would like to say a big thank you for all your help and especially your drive who has been out standing and a breath of fresh air compared to the last company we have been using.
I would there fore like to open an account with your selves and move your business over to you. The lorry was perfect for the job and operated with great skill.
Please pass my thanks on the the driver again as he made it so much Easier. Regards James from Bedford

Thanks your guys did a great job

A Relocation with a tight squeeze Big thank you to Nortons Hiab Services Ltd in Manchester for you Help with this one.

Good morning Paul,Just a quick e-mail to say thank you for your support yesterday,really pleased. Kind regards Vicky

I would like to start with a big THANK YOU from everybody at ISG for the extremely valuable support you provided for Walking With The Wounded/DIY SOS:The Big Build,Veteran?s Special. Our thanks can be added to the many testimonials received on the project,particularly from the BBC?s Nick Knowles and his team,who emphasised the importance of your support on the BBC shows and accompanying interviews,and also via social media.
Manchester City Council,Haig Housing and Walking With the Wounded (WWTW) have also expressed their thanks.
There is no doubt - we could not have done it without you. Your generosity of time and materials was crucial to the success of this massive project,the BBC?s biggest ever Big Build,and your contributions to the fundraising for WWTW will help the charity in firmly establishing their North West base.

Hi Keith I wanted to pass on my thanks for everything you did for our site move. This project has definitely been a learning curve for me and from the very first phone conversation your knowledge,calm nature and expertise put me completely at ease and reassured me that this project was in safe hands.
Thank you,for the repeat site visits and many conversation with myself,nothing was ever too much trouble and you accommodated our postponement with patience. On the day,meeting Dave added to my confidence in you and your team. I didnt catch the names of all the team because they just got on with the job professionally and efficiently,with no fuss. I would highly recommend Nortons to anyone and hope to work with you again in the future.
Other companies we approached to didn't come close in terms of expertise,experience and quality of service. Thank you

Please can you pass on our thanks to your driver for his assistance yesterday. Great service all round!

Used Nortons for the first time last week to purchase a cabin for an Industrial unit job. Extremely professional with keen prices.
Nothing was too much trouble and delivered on time and as advised.
Worked with Norton Hiab services to deliver a prefab unit in a very awkward location Extremely professional driver/operator with lots of patience.
Very modern machinery.
Would have no hesitation in recommending them or buying from them again. A real gem.Thankyou.

I would like to thank you and your team for your pleasant customer care and most of all a very efficiently performed job.
Dave was a star and very professional in his approach to the task in hand. Admin team was very good and helpful,Angus was a great first point of contact . As a charity,you have been very fair with your pricing and customer care in these unprecedented times.
I would gladly recommend Norton?s to other customers.

Thanks a lot for your service today in Salford! Our driver was very grateful for your help and our client is happy that the MRI unit is safely in place.

Morning Keith Just wanted to say thank you for dealing with the movement of the container and i would like to tell you the school was very happy with the positivity and the skill of the driver.
(dave) Thanks Again

A big thank you to yourself,Keith and Anthony for your help today,first class effort,as ever from Norton services.

Excellent service with no fuss regarding the difficulty with the lift,Dave had nothing but a can do attitude.
Would recommend instantly.
Top service and a top team.
Look forward to working with you all again.
Senior Site Manager

Good experience with working with Nortons.
Good service,would use again. Best regards,Vector Freight Ltd

Just a quick shout,Today we unloaded a delivery to Redfern House refurbishment,that is being overseen by Russells Construction. The situation required all parties to adapt and overcome several unforeseen issues,which was at times very taxing both mentally and physically.
These were successfully overcome. A significant reason for us accomplishing the delivery and distribution of the Lift today is down to Chris Tierney,our designated Nortons Delivery Driver and Crane Operator.
Although under pressure and going that little bit further than he would be normally expected,Chris consistently worked through any problem with us until this task was completed to an excellent standard. Many thanks Chris and the Nortons Team.

An excellent professional company to deal with,the whole team are so helpful from start to finish,with advice,and competitive rates. Will definitely use on the next hi-ab job we have.

Just a little email to say thanks,the cabin is in place thanks to your very skilled driver. Great service and will be sure to remember you guys for the future.
Please pass our thanks to the driver

Brilliant kit..
great drivers and a first class service..!

Just wanted to say a big thank you the hiab driver you sent to assist with this order was one of the best I have come across

Just thought Id drop you a quick email regarding yesterdays delivery.
Just wanted to say how fantastic your driver was and that he was extremely patient especially with such a nightmare of a road. He did an exceptional job.

Perfect service,easy to deal with,100% recommended

Absolutely first rate service. A very difficult delivery of a forty foot container office to a site off a narrow lane,tight positioning. Tim and Dave did the delivery and lift onto the drive,then Tim came in with the HIAB and spent time and effort above and beyond to position the container in the best place afforded by the site.
I cannot thank you enough for doing a superb job. Kindest regards Carrie

All went well yesterday and your hiab offload service went superbly.
Thanks for your help in making this delivery run smoothly and chat to you on the next venture.

Please would pass on my thanks to your drivers Chris and Paul. They are both a credit and excellent ambassadors for your company. Their co-operation and attitude made yesterdays site clearance go very smoothly. Best regards,Margaret

We had 3 store units delivered to site yesterday via yourself to be responsible for the offloading. The gentleman you sent,Mr C Tierney was a great example of what is expected on sites this day in age. He came well prepared with all certification for all equipment and lifting accessories,was very compliant and understanding with the process from our end to which we had to have specific non-crane lift plans and documentation recorded on site and in place. He was clearly shown to portray himself in a very professional manor as well as delivering placement of cabins to exactly our needs of location on site. Kind regards and thank you again for excellent service. Again,Nortons Delivered above what is required Tom F

We went to Nortons as our previous haulage firm let us down,they were fast and very professional service,the driver was very knowledgeable and went out of his way to help site the cabin,Nortons will now be our first call

Absolutely brilliant service throuought the whole day and turmoils that we were presented with on these delicate lifts through adversity Norton's workmen were impeccibly helpful and made the entire job turn out 100% satisfactory,even though our local crane hire company was originally tasked with the job and on site,they were ineffective,whilst Norton rose above them at every development on the job. Gilligan's will definitely use them in the future. Thank you to all at Nortons Hiab Services Ltd

Just to advise that the cabin delivered to Wolverhampton today is spot on (as always). The lads on site are really pleased. A quick note on your driver I cant speak highly enough of him.
He was patient while waiting for us to load a vehicle and extremely helpful in ensuring that the building was in exactly the right location.

Just wanted to drop you a line to thank you for your services and patience in holding onto the cabin for us.
The comments I am receiving back from the site are all positive and very pleased with the work you and your team have done in getting it to look good and meet are requirements. Once again many thanks to all involved in the conversion.

Ive just loaded up with your driver I didnt catch his name but what an absolute gent and professional if only my boys where as good Id be happy if he wants a job its not a problem after 32 yrs service he must be good thanks again. Regards Dylan

Just a short note of appreciation of a good job well done for delivery of the pump to Scotland. Paul was superb and very helpful. I hope we can use you again for all pump movements in the U.k. Please convey my thanks to Paul.

Regarding the above mentioned job,I must congratulate your driver! Our site manager,Andy,who was there at the time,said your driver was amazing as the gap he had to reverse/drive into was extremely tight to say the least! Thankyou so much for a job well done!

Hi Guys,Forgot to say earlier that the site agent has asked me to mail and say a big thank you to your drivers on site today.
He said they couldn?t be more helpful. Cheers,Julie Galliford Try

I would just like to make mention of the incredible job the driver did with the delivery of the container.
It was much tighter than he was expecting,and after numerous attempts,we finally got the truck down the driveway,but then meant he had to hoist over the house to get it in.
I thought we were not going to be able to get it to work,but he did not give up and eventually,with millimetre gaps and precision,we got it down.

Our thanks to Norton as their driver was very precise in getting our building onto the mezz floor at the new premises.

Just wanted to drop you a line to say thank you for the good work on Saturday. It was nice to be called to find out everything was ok rather than me having to chase (which is usually the case). I follow you guys on linked in and twitter and from what I can see you are a great company and seem to have the same customer driven values as us.
And going forward I would like to see if we can work together some more.
We have a lot of work which requires hiabs to load and unload which goes all over the UK. Some of it is just small digger buckets but we also do Modular buildings and such like.
Going forward I would like to open an account with yourselves.
Best Regards. General Manager.

May we also thank you for a fantastic service and all credit to everyone at Nortons,especially Dale who was great.
Kind Regards

I would like to take this opportunity to thank you for the service provided on our behalf at the BOC site (Castner Kellner),this morning.
The driver arrived promptly with all the required paperwork,and I can only say that he conducted himself in a very professional manner.I can further state,that from our initial enquiry,all staff involved have been very helpful and courteous.
To conclude,an excellent service from start to finish.I will have no hesitation in using your services again or referring you to other parties.Kind Regards

Just a note to say how pleased I was with the way Glen brought the containers to our home in Tal y bont last week.
He was amazing,and the small lane and gateway were not a problem to him. Please pass on my thanks.
Attached a few photos that I thought may be useful for your web site if you thought suitable.(Photo shows Glen putting the container right on the mark.
Brilliant.)Best wishes.